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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa W

October 18, 2024

5  out of  5
rating by Melissa W
"We have been dealing with Erick Jospeh for over 2 years and are so please with the customer service we receive from him. He always goes above and beyond in helping me with our claims, this time due to Hurricane Milton. I know he is dealing with many customers, especially after a hurricane, but he returns phone calls in a timely manner (always the same day). Erick is extremely knowledgable, patient and always takes the time to answer all my questions. If I could give him 10 stars, I would without hesitation! Thank you Erick for always being so upbeat and positive. You are a true asset to the Nick Glaeser team at State Farm."
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Mirna Doolin-Estrada

September 12, 2024

5  out of  5
rating by Mirna Doolin-Estrada
"I am MORE than thankful and grateful for being helped and guided by Erick Joseph. He has gone above and beyond in giving me and my son the guidance needed in order to submitting the claim for the damage in one of our vehicles now with hurricane Ian. State Farm has giving us EXCELLENT customer service and GREAT service during these scary moments. Alexis Solomon has also been very fast and attentive covering our needs. Erick your professionalism have represented with excellence the insurance office of State Farm we are very appreciative for all your attention to our matter and I am a very satisfied customer. Thank you. sincerely, Mirna Doolin."
We responded:
"Thank you for the very kind review recognizing Erik and Alexis for their efforts to assist you with any of your insurance needs, Mirna! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We strive to go the extra mile to provide you with friendly, professional and thorough customer care! We truly appreciate your very kind words and feedback. We look forward to providing you with any of your future insurance needs!"
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Laura Whalen

September 2, 2024

5  out of  5
rating by Laura Whalen
"Danielle Mann went above and beyond helping me find the best car insurance policy. I can't recommend her enough. Responsive and knowledgable. Thank you for everything!"
We responded:
"Thank you so much for sharing your experience, Laura! Danielle is truly dedicated to helping find the right insurance policies, and we're delighted to hear she exceeded your expectations. Your recommendation means a lot to us!"
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KIM WHITE

August 21, 2024

5  out of  5
rating by KIM WHITE
"Support your locals. Erick and Alexis have been very helpful during this process. Thanks for your integrity and kindness."
We responded:
"Thank you so much for the fantastic review, Kim! It's wonderful to hear that you had a positive experience. Your support means a lot and motivates us to keep providing excellent service!"
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Jason Burris

June 24, 2024

5  out of  5
rating by Jason Burris
"Erik gave me incredible service."
We responded:
"Thank you for sharing your positive experience with Erik! We are thrilled to hear that you received incredible service. If you have any further insurance needs, please don't hesitate to reach out."
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Brittany Gardiner

May 1, 2024

5  out of  5
rating by Brittany Gardiner
"I have nothing but great things to say about the service I received. Eric Martinez was incredibly helpful in assisting me with my insurance needs. He listened, answered questions, and went above and beyond to ensure that everything was taken care of in a timely manner. If you are looking for someone to support you through this process, look no further!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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luis santiago

April 18, 2024

5  out of  5
rating by luis santiago
"I had to find a way to give Eric Martinez a 5 star review because that's what he gave me a 5 star service. I called because I was having a situation and he helped me out to his fullest ability made himself available took out the time to explain and help me out. What ever this guy's getting paid he deserves a raise. Thank you for your help Eric."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
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Nancy Bartoe

January 11, 2024

5  out of  5
rating by Nancy Bartoe
"Very good service. Anna Reich and Josh have been very helpful to us. Thank you"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Lucinda Zagnoli

December 2, 2023

5  out of  5
rating by Lucinda Zagnoli
"Recently, as part of a plan to consolidate my insurance providers, I reached out to Nick Glaeser's office for State Farm Insurance. My call was taken by Erick Joseph, agent. Not only did he provide quotes in an efficient timeframe, he helped me navigate new products and plan configurations that meet my needs the very best! Erick has extensive knowledge of the State Farm products which makes the process of product plan selection all the more simple. He was engaging and interested in helping me get to "the finish line" in this process - in a proactive, positive, manner. He is the model of what I wanted to experience - my "neighborhood" insurance professional....having a contact I can meet with as needed within a company that has a long-term, reliable reputation. Erick is a wonderful representative for Nick Glaeser's State Farm Office and I am delighted to have him as my professional insurance contact. Thank you!"
We responded:
"Thank you for choosing the Nick Glaeser State Farm Agency! It is our pleasure to assist you with your Insurance needs."
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John Scott

November 22, 2023

5  out of  5
rating by John Scott
"Great service by Eric Joseph."
We responded:
"Thank you for choosing the Nick Glaeser State Farm Agency for your Insurance needs."
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Jeff Bender

October 25, 2023

5  out of  5
rating by Jeff Bender
"I was referred to Eric Martinez by another business friend of mine. He told me Eric saved him thousands on his biz auto insurance. Eric responded immediately to my call and took all the info, in 48 hours Eric saved me $13,000 year versus Bristol west. Bristol west had raised my policy $13,000 so Eric was able to get my the same policy at last years pricing. Huge win for us and our customers. Eric saved us having to raise our prices. But wait there is more lol. Today we compared personal auto policy's and once again Eric to the rescue, we are saving another $4000 a year. I HIGHLY RECOMMED YOU CALL ERIC !!"
We responded:
"Jeff, we're delighted to hear about your fantastic experience with our agency! Eric is dedicated to providing excellent service, ensuring you have the right coverage at a competitive rate. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Jerry Riccio

September 25, 2023

2  out of  5
rating by Jerry Riccio
"I have been waiting for a call back for the last week to discuss the increase on my auto policy in detail. Per State Farm messages have been sent to Nick's agency to return my calls, but i have not received any messages other than a form email. I'm not sure what's going on but they have not been responsive enough."
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Angelina Bona

September 22, 2023

5  out of  5
rating by Angelina Bona
"I’ve had State Farm for about 5 years and i can not rave about this office enough! Anna has been amazing in helping me with new policy lines and explaining each quote in detail! She is the best! Nick has a great team and I am so happy to have my car and renters insurance with them!"
We responded:
"Angelina, Thank you for your trust and loyalty to our team with your Auto and Renters Insurance needs. It is a pleasure to assist you!"
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Tech Elements

September 21, 2023

5  out of  5
rating by Tech Elements
"Nick's office has been a huge help through out my accident claim. Everyone on his team (especially Chris) made sure to address all my questions and concerns. Chris would call me almost every day to update me on my case and to ensure that the errors on my account were corrected in a timely manner. I don't even bother calling the 1800 number anymore...I'd much rather deal with Nick's team. Thank you for all your assistance! -JR"
We responded:
"Thank you for taking the time to share your wonderful feedback recognizing Nick's efforts to provide you with the customer care that you deserve, JR! Our team goes the extra mile to assist you with any of your insurance needs and we appreciate your kind words! Thank you for the 5 star review!"
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Scotty Kessler

September 12, 2023

5  out of  5
rating by Scotty Kessler
"State farm reps, Anna and Eric from this office have been fantastic in service. We are new to the area this August, and are very pleased with their efforts and communications."
We responded:
"Anna and Eric go the extra mile to provide you with friendly, professional and thorough customer service! Thank you for taking the time to share your experience and your kind words. We are so glad that we could assist you and look forward to the opportunity to assist you with any of your future insurance needs!"
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Elaine Cornwall

September 6, 2023

5  out of  5
rating by Elaine Cornwall
"I was stressed when I needed to change insurance companies. Chris made the process smooth. So happy that I switched to State Farm."
We responded:
"We are so glad that Chris was able to make your transfer of insurance companies as seamless as possible, Elaine! We are honored to have earned your trust and we look forward to providing you with the customer care that you deserve for many years to come!"
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Denice Liberto

August 12, 2023

5  out of  5
rating by Denice Liberto
"Joshua was so helpful and patient with me. He really went out of his way to find the right car insurance and renters policies to fit my budget. I really enjoyed how friendly and helpful he was thought the whole experience. Thanks so much Joshua!"
We responded:
"Joshua goes the extra mile to provide you with the insurance you need at a value you deserve and great customer care, Denice! Your kind words make our day! We are honored to have earned your trust and we look forward to providing you with any of your future insurance needs!"
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derek howe

August 8, 2023

5  out of  5
rating by derek howe
"Joshua Hargrove at Nick Glaeser’s office was very knowledgeable and professional. Finding affordable, high quality auto and home policies is challenging and Joshua made it easy. Highly recommend!"
We responded:
"Thank you for the wonderful review and for your kind words recognizing Joshua Hargrove's efforts to provide you with friendly, professional and thorough customer service! Having you recommend our services to others is a huge compliment to our team! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come, Derek!"
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Joe Hendrickson

July 21, 2023

5  out of  5
rating by Joe Hendrickson
"Above and beyond in customer service and support!"
We responded:
"Thank you for the 5 star review, Joe! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We strive to go the extra mile to provide you with the customer care that you deserve and appreciate your feedback!"
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Heather McLeod

July 11, 2023

5  out of  5
rating by Heather McLeod
"Anna Reich was a big help. Prompt, friendly and knowledgeable. Thank you!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your very kind words recognizing Anna Reich! Anna strives to go the extra mile to provide you with the insurance you need at a value you deserve and great customer care! We are so honored to have earned your trust and we look forward to assisting you with any of your future insurance needs, Heather!"
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Bart Goeson

June 28, 2023

5  out of  5
rating by Bart Goeson
"Great experience with Erick. He took the time to explain coverages and followed up immediately when questions arose."
We responded:
"Thank you for the wonderful review recognizing Erick's efforts to provide you with the customer care that you deserve, Bart! Your kind words make our day! Erick goes that extra mile to assist you with any of your insurance questions or needs and we truly appreciate your feedback! Thank you,, Bart!"
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Richard Burden

May 30, 2023

5  out of  5
rating by Richard Burden
"State Farm is the best. I put in a claim and in short time frame the claim was paid out. No problems. Nick Glaeser is a rock star."
We responded:
"Richard, Thank you for the great review. We are glad we have been able to assist you in your time of need. "
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Kurt Guziak

May 17, 2023

5  out of  5
rating by Kurt Guziak
"I’m new to the area relocating from out of state. I’ve always been with State Farm in the past and have been happy. We did our research online and saw the Nick Glaeser State Farm Agency had glowing reviews. I can certainly see why. I left there today extremely pleased. I worked with Eric Martinez. Eric sat down with me and took the time to explain all the different policies and coverages. He truly went above and beyond my expectations!! I highly recommend Eric Martinez for any insurance needs!!"
We responded:
"Kurt, Welcome to Fort Myers, FL. We are excited to be working with your and ensuring all your Insurance needs are taken care of! Thank you so much for your kind review. "
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Burhan Ozfidan

May 10, 2023

1  out of  5
rating by Burhan Ozfidan
"They are really not reliable, I mean the company. I got auto insurance 6 months ago with them and after 6 months they increased my policy approximately %40. I called them and checked if I had any accident or other things that caused this increase, and I found NOTHING. For the first time, they usually give a good deal, but later they receive more than other insurance companies. BE CAREFUL."
We responded:
"Hello Burhan, Thank you for your feedback. We are sorry your rate had increased. Unfortunately, We at the agency do not control your rates, this comes from a bunch of different factors and comes down from the corporate level. We would love to set a time with you do discuss possible options to help with the rate increasing. Please give us a call and we can set up a meeting one on one. Thank you again!"
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Dan Thomas

May 3, 2023

5  out of  5
rating by Dan Thomas
"Loved Anna. She was detailed and a pleasure to work with . Would highly recommend"
We responded:
"Dan, It is a pleasure getting to assist you with your Insurance needs. Thank you for the great review and recommendation!"